This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for services provided by Divyaera ("we", "us", "our").

1. Subscription Services (e.g., Premium Tier)

Cancellations

You may cancel your recurring subscription at any time through your account settings or by contacting our support team. When you cancel a subscription:

• Your access to premium features will continue until the end of your current paid billing period.
• We do not provide refunds or credits for any partial subscription periods or unused services if you cancel before the end of your billing cycle.
• After the current billing period ends, your subscription will not renew, and your account will revert to the Free tier (if applicable) or access to premium features will cease.

Refunds

Subscription fees are generally non-refundable. However, we may consider refunds on a case-by-case basis under exceptional circumstances, such as:

• Billing errors attributable to Divyaera.
• If you cancel within a very short period after initial subscription (e.g., 24-48 hours) and have not significantly used the premium services, subject to our discretion.

To request a refund, please contact our support team at [Your Support Email] with your account details and the reason for your request. All refund requests will be reviewed, and decisions are at our sole discretion.

2. One-Time Payments (e.g., Tutor Sessions, Specific Content Purchases)

Cancellations & Rescheduling (Tutor Sessions)

If you have booked a one-on-one tutor session:

• Cancellations by You: You may cancel or reschedule a booked session up to [e.g., 24 hours] before the scheduled start time for a full refund or to apply the credit to a new booking. Cancellations made less than [e.g., 24 hours] before the session may not be eligible for a refund or may incur a partial fee, at the discretion of Divyaera and the tutor.
• Cancellations by Tutor/Divyaera: If a tutor needs to cancel a session, or if Divyaera cancels a session for any reason, you will be entitled to a full refund or an option to reschedule at no additional cost.

Refunds (Other One-Time Purchases)

For other one-time purchases of digital content or specific services (if offered):

• Due to the nature of digital content, one-time purchases are generally non-refundable once access has been provided or the content has been downloaded, unless there is a technical issue preventing access or use that we are unable to resolve.
• If you believe you are entitled to a refund for a one-time purchase due to technical issues or misrepresentation, please contact support within [e.g., 7 days] of purchase.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team at [Your Support Email] or through the contact methods listed on our Contact Us page. Please provide your account information, details of the service in question, and the reason for your request.

4. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

Please ensure you review this policy periodically. If you have any questions, do not hesitate to reach out to us.